سياسة الخصوصية

1. Information We Collect

Depending on how you use our Website, we may collect the following categories of information.

1.1 Information You Provide to Us

When you create an account, submit an inquiry, request a quotation, place an order, contact us, or otherwise interact with the Website, you may provide information including:

• Your name
• Company name and job title, where applicable
• Email address
• Telephone number
• Billing and shipping addresses
• Account login information
• Product and purchasing information
• Information contained in inquiries, quotation requests, messages, or communications
• Information relating to customized products or technical requirements
• Information you provide when requesting technical support
• Reviews, comments, photographs, or other content that you voluntarily submit to the Website

Please do not submit passwords, payment card details, or other sensitive information through public comments or product reviews.

1.2 Order and Payment Information

If you purchase products through the Website, we may collect information necessary to process and fulfill your order, such as your name, contact details, billing information, shipping information, order details, and transaction information.

Payment card information may be processed directly by third-party payment service providers, such as Stripe or PayPal, if and when those payment methods are available on the Website. We generally do not need to store your complete payment card number on our own servers.

1.3 Technical and Usage Information

When you visit the Website, certain technical information may be collected automatically by the Website, our hosting provider, WordPress, WooCommerce, security services, or other technical service providers.

• IP address and browser type
• Operating system and device type
• Language preferences and referring website
• Pages visited and date/time of visits
• Approximate geographic information
• Website interactions and technical error information

We use this information primarily to operate, secure, maintain, and improve the Website.

2. How We Use Your Information

We may use personal information for purposes including:

• Providing and operating the Website
• Managing accounts, orders, payments, shipping, and delivery
• Responding to inquiries and quotation requests
• Providing technical assistance and customer service
• Communicating with you regarding your orders or requests
• Processing customized product requirements and user-submitted content
• Preventing fraud, abuse, unauthorized access, and other security risks
• Maintaining Website security and functionality
• Improving our products, services, and Website
• Complying with applicable laws and protecting our legal rights

We do not sell your personal information as a standalone commercial product.

3. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we may process your information based on performance of a contract, compliance with legal obligations, our legitimate business interests, your consent where required, or other lawful bases permitted by applicable law.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to remember visits, maintain user sessions, support shopping cart functionality, improve performance, provide security, and understand Website usage. You may control or disable certain cookies through your browser settings; disabling essential cookies may affect account, shopping cart, or checkout functions.

5. Third-Party Service Providers

We may use third-party providers for hosting, WordPress and WooCommerce functionality, payment processing, shipping and logistics, security, maintenance, analytics, customer communication, and other business or technical services. Third parties may access personal information only as reasonably necessary to provide services to us, subject to applicable requirements.

6. Payment Services

If Stripe, PayPal, or another third-party payment provider is available, transactions may be processed through that provider. We recommend reviewing the applicable provider’s privacy policy. We are not responsible for the privacy practices of independent third-party payment providers.

7. International Data Transfers

Your personal information may be transferred to, accessed from, or processed in countries other than the country in which you reside, including countries where our service providers and business partners operate. Where required, we will seek to implement appropriate safeguards.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no Internet transmission or electronic storage method can be guaranteed completely secure.

10. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. Please notify us promptly if you believe your account has been accessed without authorization.

11. Product Reviews and User Content

Reviews, comments, photographs, or other content submitted to the Website may be displayed publicly. Avoid including personal information you do not want to make public. We may remove content that is unlawful, misleading, abusive, offensive, defamatory, infringing, or otherwise inappropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, request portability, or lodge a complaint with a competent data protection authority. Contact us to exercise an applicable right; we may need to verify your identity.

13. Children’s Privacy

The Website is primarily intended for businesses, professionals, and customers purchasing industrial automation equipment. We do not knowingly collect children’s personal information where prohibited by applicable law.

14. Third-Party Websites

Third-party websites or services linked from the Website are not controlled by us. This Privacy Policy does not apply to their privacy practices, so we encourage you to review their policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Website, business practices, technology, or legal requirements. When changes are made, we may update the Last Updated date. Continued use of the Website after an update constitutes acknowledgment to the extent permitted by law.

16. Contact Us