Frequently Asked Questions
Panduan umum untuk pemilihan produk, penawaran, dan konfirmasi konfigurasi.
Before you place an order
Product-specific specifications, documents and commercial terms take priority over the general information below.
Minta PenawaranCan I purchase products directly online?
Harga yang ditampilkan saat ini adalah harga sementara selama situs web diselesaikan. Silakan minta penawaran untuk mengonfirmasi konfigurasi produk dan harga akhir sebelum memesan.
When should I request a quotation?
Minta penawaran untuk mengonfirmasi model, konfigurasi, jumlah, dan harga akhir. Sertakan kebutuhan khusus aplikasi atau kustomisasi dalam pertanyaan Anda.
What information should I include in an enquiry?
Please include the product or model, required quantity, application, load or force, stroke or travel, speed or cycle requirements, mounting constraints and destination country where relevant.
Is there a minimum order quantity?
Minimum order quantities depend on the product and configuration. Standard products may be available individually; custom or production orders are confirmed in the quotation.
How are lead times confirmed?
Lead time depends on stock, quantity, configuration and production scheduling. The applicable lead time will be confirmed in the quotation or order confirmation.
Which payment methods are available?
Available payment methods are shown during checkout for eligible online products. Quotation orders follow the payment terms stated in the quotation or pro forma invoice.
How are shipping costs and delivery terms calculated?
Online checkout will show available delivery options when configured. For quotation orders, freight, destination and applicable delivery terms are confirmed before payment.
What warranty and after-sales support are provided?
Warranty scope and duration depend on the product and order terms. Please retain the model, serial number and order record when contacting us for technical or after-sales support.
Where can I find technical documents and selection guides?
Available drawings, manuals, datasheets and selection documents are provided on the relevant product detail page. Contact us if a required document is not yet listed.
Send us your requirements.
We can review the model, quantity, application and integration information with you.